ZPACKBAG — Privacy Policy

Last updated: October 1, 2026

At ZPACKBAG, we respect your privacy and are committed to being transparent about how your personal information is collected, used, shared and protected when you visit our website, purchase our products or interact with our services.

This Privacy Policy explains our information practices and the choices available to you.

1. Information We Collect

Depending on how you interact with ZPACKBAG, we may collect the following information:

• Contact information: Your name, email address, phone number, billing address and shipping address.

• Order information: Products purchased, order history, transaction details, shipping preferences and returns.

• Payment information: Payment-related information processed securely by Shopify and our authorized payment providers. We do not require customers to send complete payment card details through email or customer support.

• Device and usage information: IP address, browser type, device identifiers, referring websites, pages visited and interactions with our online store.

• Communications: Information you provide when contacting customer support, submitting inquiries or signing up for marketing communications.

• Customer-generated content: Reviews, photographs or other content you voluntarily submit.

2. How We Use Your Information

We use personal information to:

• Process payments and fulfill orders.

• Arrange shipping, delivery, returns and refunds.

• Communicate order confirmations, tracking information and important service updates.

• Provide customer service and respond to inquiries.

• Maintain the security and functionality of our website.

• Detect and prevent fraudulent transactions.

• Improve our website, products and customer experience.

• Send promotional emails when you have subscribed or when otherwise permitted by applicable law.

• Comply with legal, tax, accounting and regulatory obligations.

Where required, our processing relies on appropriate legal grounds, including contractual necessity, legal obligations, legitimate interests and your consent.

3. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

We may share relevant personal information with trusted service providers that help us operate our business, including payment processors, shipping companies, fulfillment partners, customer support providers, analytics services and marketing platforms.

These providers receive information as necessary for their services and are subject to applicable contractual and legal requirements.

Your use of certain payment methods and third-party services may also be governed by those providers' own privacy policies.

4. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, measure website performance and understand the effectiveness of advertising.

Where enabled and permitted, third-party advertising technologies may help us show relevant advertisements on platforms such as Google or Meta.

We provide cookie consent and privacy choices where required by applicable law. You can also manage certain cookies through your browser settings.

5. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing, we may send you product updates, travel-related content and promotional offers.

You may unsubscribe using the link included in our marketing emails or by contacting us.

Unsubscribing from marketing does not prevent necessary transactional messages relating to your orders.

6. Data Security and Retention

We use reasonable administrative, technical and organizational safeguards appropriate to the information we process.

No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, comply with legal requirements, resolve disputes and enforce our agreements.

7. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information.

You may also have rights to obtain a copy of certain information, withdraw consent, object to certain processing, restrict processing or opt out of certain targeted advertising or data sharing.

We will review and respond to privacy requests in accordance with applicable law. We may need to verify your identity before fulfilling a request.

Where available, you may exercise advertising-related privacy choices through our website's privacy settings.

8. International Data Transfers

Because we use Shopify and other service providers, your information may be processed in countries other than your country of residence.

Where required, we use appropriate safeguards for international transfers of personal information.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 16. We do not knowingly collect personal information from children in violation of applicable law.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements or services.

The latest version will be published on this page with its updated effective date.

11. Contact Us

For privacy-related questions or requests, contact:

Store: ZPACKBAG

Email: adnanghaazi7@gmail.com

Website: https://twopackco.com/